GENERAL SUMMARY

Responsible for assisting guests with basic vehicle problems, which include but not limited to, flat tires, dead batteries, and other minor problems while practicing Viejas Guest Service standards. Assists mechanics on basic fleet maintenance as needed or requested.

CORE SCOPE OF POSITION

Assists guest with basic car problems, which include but are not limited to, fixing or changing flat tires, jump starting a vehicle, and other minor problems. Calls tow truck when minor repairs are not enough to fix issues. Assists mechanics in preventative maintenance such as, oil changes, tire rotation and changes, wheel balancing, and replacing filters. Assists with minor vehicle problems using quick diagnostic skills and basic mechanic skills. Understands basic car safety procedures necessary to change batteries, tires or replace fuses. Maintains vehicle records by recording service and repairs. Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; and calling for repairs. Updates job knowledge by participating in educational opportunities and reading technical publications. Performs all related and compatible duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

Does not provide supervision to others.