VACO Customer Service Manager - (266) Share this job as a link in your status update to LinkedIn. Job Title VACO Customer Service Manager Education Bachelor's Degree Job Type Full-time Job Classification Salaried Salary Grade $60,000.00 - $72,000.00 Location Washington, DC US (Primary) Travel Job Description The Customer Service Manager oversees a team of Desktop Support Engineers providing technical support for desktops and laptops, including account administration, MS Exchange support, PKI assistance, device imaging and deskside support. Responsibilities + Oversee Desktop Support Team + Provide Knowledge Management + Write Self Help Documentation + Lead the Escalation Process + Create ServiceNow tickets for all customer requests for service and/or assistance. + Provide Move, Add and Change (MAC) Support Qualifications + Management Experience on Similar Programs + Experience Providing On-Site Desktop Support + Experience working with Customers + Experience using ServiceNow + ITIL Certification is a Plus + Past experience on Department of Veterans Affairs projects is a plus