Job Description

For more than a century we have been addressing a global need for Vaccines. Together with legacy companies, we research, develop, manufacture, and distribute vaccines for people of all ages and cultures. Our professionals are dedicated to driving and supporting programs that are consistently aiming to innovate in the field, fueled by a relentless passion to invent for life.

Our Vaccines Sales team feels a responsibility to prevent diseases impacting society. We work closely with government institutions, physicians, and healthcare groups to design solutions to address patients' needs and protect well-being. Join us as a Vaccine Customer Representative (VCR) and accelerate your career with a diverse and inclusive organization that's helping healthcare providers protect their patients.

Our Vaccine Customer Representatives (VCR) support customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs, such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is also the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including:  clinics, health departments, integrated delivery systems, and hospitals.  The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.  

This is a field-based sales position that is responsible for the El Paso, Texas territory.

This territory also includes Anthony, Texas and portions of New Mexico, including Las Cruces, Deming, Alamogordo, and surrounding area.

Travel (%) varies based on candidate’s location within the geography and could be up to 50% with about 10% overnight travel.

The ideal location to reside is within the territory.

The primary activities and responsibilities include and may not be limited to:

Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.

Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.

Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.  

Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.  

Regularly monitoring their business performance against objectives using company provided tools.

Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.

Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specifically:

Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs.  Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.

For select customer accounts, coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

  
Position Qualifications:

Minimum Requirements:

Bachelor’s Degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices)

Demonstrated aptitude to excel in current or previous educational or professional roles

Ability to work both independently and within a team environment

Strong organizational and time management skills

Excellent interpersonal and communication skills

Valid Driver's license and ability to drive a vehicle

Preferred Qualifications:

3 years of professional sales experience

Ability to convey technical concepts accurately and clearly 

Prior experience working in a technical/scientific field or healthcare environment 

Previous sales, account management, consultative, or customer service experience within the pharmaceutical industry

Experience developing and executing a plan for engaging customers and meeting customer needs

Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations

Ability to analyze metrics to assess progress against objectives

Vaccines experience

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

11/29/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R322504