**Overview** **Dignity Health – Arizona General Hospital** located in southeast Mesa on Elliot Rd and Ellsworth Rd is a fully-equipped hospital open 24-hours, 7 days a week, 365 days a year. The facility features an emergency room, capacity for 50 inpatient beds, an Intensive Care Unit, 14 emergency room beds, four operating or procedure rooms, a full onsite laboratory and radiology suite complete with 64 slice CT scan, x-ray, ultrasound capabilities and MRI. The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Arizona General Mesa, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies (https://hospitals.dignityhealth.org/chandlerregional/Pages/default.aspx) . Look for us on Facebook (https://www.facebook.com/MercyGilbertMC) and follow us on Twitter (https://twitter.com/MercyGilbert) . **Responsibilities** The CommonSpirit Utilization Management Assistant receives, processes, facilitates and documents all payer communications. This position supports denial mitigation by sending documentation within the contracted time period, following up on accounts lacking authorization and communicating with internal stakeholders to ensure the accurate submission of clinical documentation to third party payers. The Utilization Management Assistant supports the Utilization Management Hub department by recognizing trends and opportunities for process improvement and reporting those to leadership. The Utilization Management Assistant performs these duties with a high degree of accuracy utilizing critical thinking skills and in compliance with hospital policies, standards of practice and Federal and State Regulations. Employees are accountable for demonstrating a strong commitment to promoting quality every day by demonstrating our organizational values of: Compassion, Inclusion, Integrity, Excellence, and Collaboration. **Essential Key Job Responsibilities** + Receives, sends and documents payer requests for clinical documentation. + Receives and documents payer authorization and communications including but not limited to concurrent denials. + Coordination of peer to peer conversations, as applicable. + Reviews surgery schedule to verify correct authorization is documented, if applicable. + Identifies accounts lacking authorization and follows up with payers, as needed. + Communicates with interdepartmental staff regarding payer documentation requests. + Under RN direction submits requests for and follows up on administrative days authorization, where indicated. + Identifies and reports trends to department Leadership. + Utilizes payer related reports from Care Management software, where applicable. + Collaborates with and supports the UM team including but not limited to UR and Denials RN. + Contributes to the identification of opportunities for process improvement. + Supports administrative departmental functions, as assigned. + Other job duties as assigned. Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity! **Qualifications** **Minimum:** + Minimum one year experience in a hospital, physician’s office, or medical group performing duties related to admitting, business office, payer communications or managed care or an equivalent combination of education and experience + High school diploma or GED **Preferred:** + An understanding of operations and functions of care coordination, utilization management and denials mitigation **Pay Range** $19.73 - $27.13 /hour We are an equal opportunity/affirmative action employer.