Start Date: 1/21 Salary: $13.00p/h On site Primary Responsibilities: Provide phone support to address the needs of members and providers using probing questions to thoroughly understand the type of assistance required Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Research complex issues across multiple databases and work with support resources to resolve member and provider issues and/or partner with others to resolve escalated issues Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools Collect relevant information, build rapport, and respond compassionately May require contacting home plan on behalf of the member/provider to assist with preauthorizations and/or confirm/verify claim/benefit information Other duties may apply Required Qualifications: 1+ years of experience in any of the following areas: customer service experience analyzing and solving customer problems, call-center environment, and or health care setting analyzing and solving customer problems Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems Experience demonstrating proficient typing skills Available to work (40 hours/week) Monday- Sunday. Flexible to work any of our rotational 8-hour shift schedules during our normal business hours of (6:00am to 11:00pm) including daylight savings changes Bilingual Spanish/English proficiency Preferred Qualifications: Health care experience Data entry experience Proven knowledge of medical or health insurance terminology **Pay Details:** $13.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance