What You'll Do About the Role We are seeking a skilled and proactive Product Researcher & Coordinator to join Avalara's Product Experience team. Your primary responsibilities will include conducting user research, managing participant recruitment and gratuities for user experience research (UXR), and providing support for evaluative research efforts. This role plays a critical part in shaping the user-centered design of Avalara's SaaS solutions and ensuring that our products meet the needs of a diverse global audience. What You'll Do Collaborate with designers, product managers, and engineers to ensure user insights guide decision-making. Manage participant recruitment for research studies, including maintaining databases, outreach, scheduling, and ensuring compliance with privacy standards. Administer gratuities and other participant incentives with precision and adherence to organizational guidelines. Conduct a variety of user research activities, including interviews, usability testing, surveys, and contextual inquiries. Serve as a backup resource for evaluative research efforts to support and scale the team’s impact. Analyze and present research findings to drive actionable insights. Advocate for accessibility, inclusivity, and user-centric design in all research activities. What Your Responsibilities Will Be Research Operations Manage the end-to-end process of UXR participant recruitment and gratuity administration. Maintain participant databases, ensuring accuracy and data privacy compliance. User Research Execution Plan and execute qualitative and quantitative research studies to uncover user behaviors, pain points, and needs. Assist in evaluative research efforts, including usability testing and prototype validation. Insights and Collaboration Collaborate with cross-functional teams to align research findings with business and product goals. Deliver research insights through clear reports, presentations, and workshops. Accessibility and Inclusion Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented. What You'll Need to be Successful 3-5 years of experience in user research, participant recruitment, or related roles. Proficiency with research tools and platforms such as UserTesting, Optimal Workshop, or Dovetail. Familiarity with SaaS products and user-centered design principles. Strong organizational skills with experience in participant management and incentive programs. Excellent communication skills to present findings to diverse stakeholders effectively. Ability to work collaboratively in a cross-functional, global team environment. Knowledge of WCAG 2.1 AA standards and experience with accessibility-focused research. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.