Job Description

To build and maintain relationships for the purposes of reciprocally managing expectations, sharing knowledge, diverse insights and motivates the User Experience resources to ensure the User Experience ecosystem throughout the group operates effectively

Hello future User Experience Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Control expenditure and identify process improvements to contain and reduce costs.Plan and measure the overall workflow of the studio design team and ensure all deadlines are met.Ensure a consistent user experience across the FirstRand sites with the help of defined usability standards and additional resources available.Display and encourage an appreciation of teamwork and inclusivity.Develop, encourage and nurture collaborative relationships across area of specialisation.Manage team performance in achievement of business objectives.Compile reports that track progress and guide business to make informed decisions.Ensure development and continuous value add improvement to operational processes.Manages risks in own area of responsibility.Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

You will be an ideal candidate if you:

Minimum: IT Diploma, B Com Information Systems, BSC Eng, BSC Informatics or related degree.

You will have access to:

Opportunities to network and collaborate.Challenging Work.Opportunities to innovate.

We can be a match if you are:

Curious & courageous - you're driven by always wanting to know more and learn more.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Closing date: 05 April 2024

Job Details

Application Closing Date

31/05/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.