DESCRIPTION: Duties: Conceptualize, structure, and detail user experiences within the context of a broader user journey. Design and re-design product experiences across the collections offerings. Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how solutions work for users, with the support and guidance of Experience Researchers. Collaborate with product managers and engineers, involved in prioritization, planning, and decisions along the way to execution. Design products across mobile and web that target specific customer values as well as business goals. Create screen mock-ups, user flows and prototypes to communicate and learn about designs. Create design documentation for the development of customer and employee facing products. Participate in design critiques and peer reviews. Collaborate with product managers, executive and legal, risk, and compliance stakeholders to realize the designs. Detail UI design and build upon the Design System to bring solutions to life. Diagram the interactivity of the product ecosystem, including omnichannel service and feature interactions, with user flows and wireframes. QUALIFICATIONS: Minimum education and experience required: Master's degree in Design and Technology, Interdisciplinary Visual Arts, Interaction Design, Human Computer Interface, User Experience Design, or related field of study plus 2 years of experience in the job offered or as User Experience Designer, Product Manager, or related occupation. The employer will alternatively accept a Bachelor's degree in Design and Technology, Interdisciplinary Visual Arts, Interaction Design, Human Computer Interface, User Experience Design, or related field of study plus 4 years of experience in the job offered or as User Experience Designer, Product Manager, or related occupation. Skills Required: This position requires two (2) years of experience with the following: Interaction Design (IxD); and Visual/UI Design or Information Architecture. This position requires one (1) year of experience with the following: Creating interactive prototypes; Leading discovery efforts to uncover and document current state processes including communications events, account status milestones (such as suspension or closure), payment cycle and posting dates, and payment plan eligibility rules; and participating in upfront user research, contributing to the creation of research read-outs and sharing strategic research insights and artifacts. This position requires experience with the following: Performance data, including entry and enrollment rates; Key performance indicators including net credit loss benefit and drop-off rate; and objective key results for driving planning and prioritization conversations. Job Location: 450 West 33rd Street, New York, NY 10001 Full-Time. Salary: $130,800 - $165,000 per year. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** New York,NY $130,800.00 - $165,000.00 / year