Experis IT ManpowerGroup has partnered with a leading **IT Co** in the **Wisconsin, USA area** for a **Field Technical Spt Cons III** role to assist their team. This is an Onsite role. **Industry: IT Co** **Title:** **Field Technical Support Representative V** **Location:** **Wisconsin, USA** **Duration:** **12+ months** **Pay: $29/hr** **Job Description** We seek a Senior Field Technical Support Specialist to provide high-level support to mission-critical customers. In this role, you will troubleshoot complex issues, deliver proactive and reactive services, and ensure customer satisfaction. You will also mentor junior team members, manage accounts, and contribute to business growth and retention. **Key Responsibilities:** + Provide expert technical support and problem resolution. + Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. + Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. + Provide software service, pre- sales, post-sales or service delivery support. + For Mission Critical Customers, provide proactive and some reactive services. + Monitor operation performance and work on corrective action plans (if needed). + Provide input about Customers business and industry trend information into Account Support Plan. + Mentor /Coach new hires on work process and procedures.Responsible for account growth and retention. **What you’ll have:** + Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience. + Experience with support of full range of HP products in Customer base. + Proactive account management experience must meet HA/MCS qualifications. **Knowledge and Skills:** + Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices. + Thorough knowledge of administrative or technical. + Demonstrate state-of-the-art technical, functional or business knowledge.Recognized as an expert in one or more industry or advanced specialty areas. + Demonstrated strong knowledge of O/S, UNIX, and networking. + Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.Demonstrate excellent communication, and presentation skills, with both verbal and written presentation. + Prevent unplanned outages or data loss by proactively escalating issues. + Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer. + Ability to perform while under extremely high- pressure situations.Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation. + Secure ITIL knowledgecertification with the ability to communicate business and IT alignment value. + Provides leadership and coaching to Field Technical Support Representatives. + Develop basic knowledge of change management process and tools. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.