Experis IT ManpowerGroup has partnered with a leading **IT company in the New York, NY, area for an onsite field technical spt cons II role to assist their team** . **Industry: IT Co** **Title:** **Field Technical Spt Cons II** **Location: Onsite – 250 W 34th St New York, NY USA 10119** **Duration:** **24+ months** **Pay: $28/hr** **Job Description** All candidates must be fully vaccinated, and HP mandates the use of facial coverings/masks to work onsite. This customer facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP’s PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success. **Key Responsibilities:** + Strong mechanical aptitude, working with tools and various alignment apparatus. + Alignment with customers’ business needs while maintaining HP’s contractual commitments. + Ability to logically and systemically technically/mechanically troubleshoot various printer hardware problems. May also involve third-party software, networks, and switches. + Able to balance and prioritize multiple activities and issues. + Successful cause and effect understanding of financial perspectives on the business. + Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations. + Attention to detail and commitment to administrative responsibilities. + Exercise solid business-based decision-making skills, taking appropriate risks to insure that both HP’s and the customer’s business needs are met. + Independent thinking while adhering to standard technological/mechanical and business procedures. + Industry/company knowledge that provides solid technology solutions and options to the customer. + Ability to quickly and accurately evaluate a technical situation while managing operational challenges. + Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations. + Highly skilled at prioritization, planning, and working independently all within standard policies and business standards. **Required Skills and Competencies:** + Mechanical Aptitude: Proficiency in using tools and alignment apparatus; ability to troubleshoot hardware issues. + Customer Service: Strong interpersonal skills, with a focus on relationship building and managing customer expectations. + Technical Knowledge: Experience with hardware repair, a good understanding of technology solutions, and the ability to learn new technologies quickly. + Organizational Skills: Ability to prioritize and manage multiple tasks and operational challenges effectively. + Physical and Work Requirements: + Ability to lift up to 50 pounds, bend, crawl, and work in various physical conditions. + Flexibility to work overtime, including during non-traditional hours, holidays, and shifts. **Additional Information:** + Equipment Provided: Cell phone reimbursement, laptop/tablet. + Background Checks: Comprehensive checks will be performed, including employment history, education, drug testing, credit, and sex offender registries. + Education: High School diploma or equivalent required; additional hardware technology training preferred; college education is a plus. + This role demands a proactive, resourceful individual who thrives in a dynamic environment and is committed to both technical excellence and customer satisfaction. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.