Job Summary

The Manager will primarily oversee the quality assurance, compliance, and other administrative functions of the department in addition to being a provider, as needed or as directed by Administration. Responsible for the coordination and management of department staff, office procedures, including registration and screening of patients, maintenance of patient and computer files, etc. Department size of 2-5 or more providers on duty at any one time/staff sizes of 20 or more persons.

Responsibilities

• Assesses needs and assists in the design, development, and implementation of Urgent Care Services. • Positions the Urgent Care to provide effective, quality, patient focused care. • Coordinates with providers to ensure continuity of effective facility operations. • To provide leadership to the Urgent Care program in order to achieve care that is safe, timely, efficient, effective, equitable and patient centered. • The Manager will act as a liaison between the staff providers, the clinic staff and administration. • The Manager is responsible for the monitoring of care delivered to patients by the Urgent Care providers ensuring that a high standard of medical care and customer service is practiced. • Regarding issues of clinical practice, the Advanced Practice Provider will collaborate with the Associate Chief Medical Officer. • For administrative matters, the Manager shall report to the Associate Administrator of Ambulatory Services or designee. • Effectively manage patient flow. • Maintain knowledge of all subordinates' processes in order to provide assistance or maintain efficiency of department as needed. • Processes to include registration of patients, proper procedures for telephone calls/messages, insurance verifications, scheduling of appointments and other duties. • Coordinate daily operation of department to include ordering supplies, forms, etc. • Responsible for monitoring performance, communicating results, and ensuring compliance with budget. • Promote and manage access and cost reduction in the department. • Responsible for analyzing productivity and patient flow, identifying system barriers, and making corrections to achieve optimal productivity. • Participate in establishing policies and procedures for the department. Develop procedures and controls to promote communication and information flow (goals, financials, etc.). • Ensure compliance with applicable federal, state, & local laws and DNV readiness/accreditation. • Select, interview, hire, develop, evaluate, counsel, discipline, & discharge employees. • Serve as liaison to address customer service issues. • Monitor patient experience of the department and develop plans to improve experience. • Act as working supervisor in appropriately sized departments. • Responsible for scheduling all staff, maintaining time for staff and providers and maintaining administrative and personnel files. • Responsible for daily and monthly computer processing. • Coordinate the performance management process with the AA or designee to include writing planners, assisting in giving mid-year and annual reviews, and providing feedback to employees between review periods. • Act as a mentor to the Department Staff to provide assistance in training, communications, procedures, etc. • Assist the AA or designee at other offsite departments as needed.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically, the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost-effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned

Education 

• Master's Degree (Required) Experience: 2-7 years proven clinic or hospital management or the like

Credentials 

• Advanced Cardiac Life Support (Required)
• Advanced Practice Registered Nurse (Required)
• Basic Cardiac Life Support (Required)

Work Schedule: Days

Status:  Full Time Regular 1.0

Location: Cross Lanes

Location of Job: US:WV:Cross Lanes

Talent Acquisition Specialist: Brianna L. Chin brianna.chin@vandaliahealth.org