Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areasAchieve net profit growth for businessAchieve the delivery of exceptional customer experience against the Balanced Scorecard standardsEngage with the customers in a professional way as specified in the service standardsEnsure customer's needs and expectations are understood and solutions providedDeal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customerConvert identified leads into successful salesAchieve individual targets as set according to appropriate business area or sales planManage performance standards for the relief role(s) in Telling, Service, Sales or AdministrationApprove, validate, verify, check and authorise Frontline activitiesComply with governance in terms of legislative and audit requirementsTrack, control and influencesales activities with the specific aim to increase sales efficienciesJob Details

Application Closing Date

30/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.