**Job Description** Performs clerical and receptionist duties essential to the operation of patient care as directed and also receives instructions from physicians and nurses. **Qualifications** + High School Diploma or equivalent + Evidence of satisfactory job performance from previous employer and satisfactory references. + Basic computer skills to support a nursing unit/service. + Collective bargaining unit: SEIU 1199-MSW **Responsibilities** **A. Clinical/Technical/Service** 1. Performs clerical and receptionist duties essential to the operation of patient care as directed and also receives instructions from physicians and nurses 2. Insures correct patient identification on all patient care medical record forms, documents and requisitions. 3. Maintains up-to-date patient rosters and staff assignments in Epic Bedtime and other demographic data in a timely manner (e.g., locator board, TPR, BP, weight book 4. Maintains a system for tracking the location of each patient on the unit. 5. Assigns RNs in Orchestrator as applicable 6. Maintains the Unit Staff Schedule for the shift, noting all breaks and coverage and assigned admissions either in paper or Epic Assignment Wizard 7. Schedules with appropriate departments and/or individuals, patient appointment, treatments, diagnostic procedures, etc. 8. Maintains neat and orderly bulletin boards. Posts and removes information appropriately in order to keep data current 9. Maintains a neat and orderly nurses’ station. 10. Responsible for maintenance of patients’ charts and removes selected excess pages from the patients’ charts and stores properly. 11. Files and/or staples laboratory and tests results into patients’ charts, (including computer print-outs) 12. Checks all patients’ charts daily for completeness, order and proper identity ( ie IMM forms, Patient Belongings List, CARE Act Authorizations form; Discharge Notice, Discharge Information, etc) 13. Performs a variety of duties relating to admission, discharge, death and/or transfer of patients in a timely manner in the EMR 14. Assist in patient flow by expediting the discharge status of patients in Epic/EMR and facilitating need for bed cleaning and assisting the nursing staff to take/receive hand off reports to accommodate admissions/discharges 15. Responsible for facilitating communication with the heath care team. 16. Assembles medical charts, prepares bed and door tags for admission 17. Requests from Medical Records, the old chart of re-admitted patients 18. Relays to other departments, relative information concerning admissions, transfers or discharges 19. Greets new admissions, introducing self and orienting patients to call system and physical facilities 20. Participates in safety initiatives on the unit to insure patient identification and zero harm 21. Maintains an up-to-date record of all patients who are discharged, deceased or transferred 22. Assists in the maintenance of par levels of supplies and equipment 23. Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area **Age Specific Competencies** (Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric) 1. 1. Identifies physical, behavioral and emotional characteristics typical for the age group 2. Modifies approaches based on patient age-specific needs and responses to treatment 3. Provides care for patients based on age-specific needs 4. Uses communication techniques which are age appropriate **B. Organizational/Managerial** 1. Participates in the department’s performance improvement activities as demonstrated by active collection and logging of required data. 2. Maintains patient/employee confidentiality in the management of information **C. Educational/Professional Development** 1. Participates in the development of other staff members 2. Meets regulatory, licensure and annual health assessment requirements **D. Communication/Relationships** 1. Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others 2. Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community 3. Performs a variety of receptionist duties with courtesy and sensitivity 4. Answers and screens phone calls, provides information, and refers calls when appropriate 5. Receives and transmits messages 6. Answers patients’ intercom call lights and refers requests to appropriate persons 7. Greets visitors and provides direction and non-medical information as necessary 8. Maintains positive communication with patients, visitors and staff 9. Adheres to the Mount Sinai Health System (MSHS) legal and ethical standards 10. May be required to perform other duties as assigned _Items 1-37 are essential functions of this position under the Americans with Disabilities Act_ MSHS is committed to the tenets of diversity and workforce that is strengthened by the inclusion of and respect for our differences **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.9339 - $26.0289 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.