Job Summary Provides coordination, clerical and administrative support to the health care team on patient care units. Maintains a customer focused approach establishing effective communication between the health care team and the patient, family/significant other. Responsibilities Communication-Demonstrates the ability to process and interface appropriate information between the health care team and the patient, family/significant other to ensure quality patient outcomes. Maintains the flow of telephone communication through appropriate information gathering and relay. Clerical- Performs such duties as filing, faxing, and photocopying. Secretarial- Supply management, maintains adequate levels of patient care/medical and office supplies. Documentation – Appropriately transcribes MD orders and pertinent patient information. Reception Services – Greets and directs all customers in a friendly and courteous manner. Scheduling Patients – Appropriately schedules patients for all needed services. Forms Management – Maintains knowledge of general Hospital and unit specific forms, ensuring adequate supplies are available at all times. Demonstrates understanding and respect for cultural and religious beliefs of people served. Age Specific – Demonstrates ability to respond to people served based on developmental age. Demonstrates ability to recognize and report suspected abuse and neglect according to policy procedure and law. Works collaboratively with MDs and NPs and staff Nurses. Qualifications/Requirements EXPERIENCE Additional training or education in the health care/medical terminology field desirable. Well developed interpersonal and communication skills. Knowledge of computer and office equipment preferred. EDUCATION High School Diploma or equivalent education/experience.
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HealthAlliance Hospital
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