Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for managing staff at an operational level, provide training and guidance in the processing of complex transactions such as new business, renewals, facultative reinsurance and midterm adjustments, correctly and within laid down timeframes.

Ensure delivery of exceptional customer service

Demonstrate a high degree of underwriting knowledge and processing of transactions, problem solving and involve management in decision making as necessary

Ensure operational effectiveness through aligning the business to the underwriting guidelines

Ensure the implementation of business processes to improve the overall performance of the business

Ensure staff are managed and trained effectively on IT systems

Ensure credit control and related matters are resolved as per the Service Level Agreements

Ensure all transactions including completed facultative reinsurance placement are processed accurately and correctly

Ensure documentation including Sasria is issued, checked, and authorised prior to dispatch as per regulations

Attend to complex accounts queries as per the Standard Operating Procedure and Service Level Agreements with necessary escalation as per the laid down rules

Ensure timeous monitoring and accurate management of mail count of the team as per the Service Level Agreements

Drive interdepartmental discussions on transactions and business issues and make recommendations

Participate in training and mentoring of underwriting support staff

In-depth understanding of specialty business, to fully understand the risk and impact to Specialty department

Ensure all authorisations are completed before month end

Follow up on declarations, monthly/quarterly and annually

Continuous improvement to ensure effective service

Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

Ensure adherence to organisational policies, practices, and procedures.

Identify solutions to enhance cost effectiveness and increase operational efficiency

Service delivery to ensure customer satisfaction

Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures, and standards.

Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.

Comply with corporate governance policies, procedures, and standards.

Operate within agreed mandates.

Quality people practices

Align own behaviour with the organisation culture and values.

Share and transfer product, process, and systems knowledge to colleagues.

Ensure achievement of own performance objectives.

Actively share information with other team members regarding successes, issues, trends, and ideas.

Actively participate in own professional development and career path.

Actively promote a culture of learning and high-performance

Experience Knowledge & Skills Required:

Diploma and/or equivalent NQF Level 7 qualification in general insurance.

More than 10 years’ experience in general insurance.

Candidate should be able to work independently, a great problem solver and live the company values.

Knowledge of re-insurance and processing of facultative reinsurance.

Computer literacy

Manages several underwriting professionals. Reviews and ensures conformance with underwriting policies, guidelines, and procedures by subordinate underwriters. Recommends changes in underwriting policies and procedures. Underwrites the large or more complex risks or provides final approval for those underwritten by subordinates.

ResponsibilitiesUnderwriting Insurance Cases

Review and underwrite assigned new business and renewal cases within prescribed authority level, escalating unusual or complex cases to senior colleagues where appropriate.

Underwriting Automation

Carry out allocated research and analysis to support the development, testing, and improvement of automated underwriting processes and systems; recommend new functionalities and/or improvements that reduce cost and/or enhance underwriting effectiveness.

Organizational Risk Management

Ensure the organization is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.

Regulatory and Compliance Management

Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.

Leadership and Direction

Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Performance Management

Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Budgeting

Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Document Preparation

Edit document in line with organizational style guidelines and prepare information for publication.

Financial Policies, Guidelines, and Protocols

Develop and deliver financial guidelines and protocols to ensure the company complies with regulations and good financial practice.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Skills

Accounting, Budget Management, Change Management, Data Compilation, Executing Plans, Financial Acumen, Large Group Presentations, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Policies & Procedures, Presenting Solutions, Risk Management, Servant Leadership

Competencies

Action Oriented

Business Insight

Communicates Effectively

Decision Quality

Ensures Accountability

Financial Acumen

Instills Trust

Manages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

28 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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