Location:
Independence, OH - Rockside Woods Blvd - Management - North BSCHow will you CONTRIBUTE and GROW?The Unapplied Cash Application Specialist is responsible for researching and resolving credit balances as a result of customer payments and or credit memos. The Unapplied Cash Application Specialist will regularly interact with the Division and Region Finance teams; Regional branch, plant and sales associates; and external customers.In particular you will:
Primarily responsible for resolving unapplied payments and open credit memos on customer accounts through:
Interfaces with the Customer, as well as, Airgas associates to troubleshoot and resolve customer payment discrepancies.
Reviews a variety of reports, documents and on-line data to research payment issues.
Receive inbound Unapplied Cash related customer queries via phone or email
Place outbound phone calls in regards to Unapplied Cash and Credit Memos to resolve open balances that are related to customer accounts
Identify the root cause associated with overpayments.
Escalate issues to the customer and/or collector to rectify, as appropriate.
Research customer duplicate payments and request refunds when applicable
Escalates issues and errors to management as appropriate.
Responsible for the identification on unclaimed property, in accordance with escheatment regulations, related to:
Customer unapplied payments
Customer credit memos open on account
Customer cylinder deposits
Special projects and other duties as assigned.
________________________Are you a MATCH?High School Diploma/GED required.
Associates/Bachelor’s degree preferred
Prior customer service, accounts receivable, cash applications, billing and or collections experience required.
Prior SAP experience is a plus.
Experience with Microsoft D365 a plus
Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Exhibit customer focused behavior such as building positive relationships and strive to understand customer’s needs, both internal and external.
Ability to deal with difficult situations in a diplomatic and professional manner.
Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
Excellent oral and written communication and interpersonal skills. Ability to adjust communication style based on customer situation.
Ability to work in a fast pace environment and able to multitask
Strong time management skills
Self-motivated
A positive approach and willingness to learn coupled with the ability to work in a team environment
________________________
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice