Job title: Bodyshop Manager Department: Activate Accident Repair Location: United Kingdom Hours: 40 hours per week We're looking for a Bodyshop Manager to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. **Great career development opportunities – grow with us. About the role This role will be Sponsored by Activate Accident Repair. To obtain sponsorship you must have the following before applying for a Visa: + Police Clearance + English Test for Visa (IELTS or equivalent) + Tuberculosis Test Once we have received your CV, we will be in touch with you to meet on a video call. Key responsibilities + Plan resources and equipment levels around budgets and financial plans. + Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning + Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed + Manage daily production co-ordination + To regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores + Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions required + Promote good communication throughout all areas of responsibility, develop and foster a pro-active attitude through regular, open and honest communication that supports the achievement of Company objectives + Conduct regular performance reviews with all team members, monitor targets and identify training needs + Lead all recruitment activities in partnership with the People team + Promote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nominations + Lead support for all site apprentices to review their progress + Ensure adherence to all Health and Safety regulations on site and monitor audit performance and taking action where required + If required lead and manage the site to achieve BSI Kitemark + Support other Group sites when required Skills and experience + Technical knowledge and experience of the Accident Repair and Bodyshop industry + Previous experience within a management position with the ability to lead and coach the team + Ability to organise office administration, control systems and financial resources + Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice + Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H + Knowledge and understanding of BSI Standards and accreditation + Strong numeracy and literacy skills + Excellent communication skills Benefits + Sponsorship + Flights paid + First month accommodation paid + 33 days holiday (including bank holidays) + Personal health cash plan – claim back the cost of things like dentist and optical check ups + Enhanced maternity / paternity / adoption / shared parental pay + Life assurance: three times basic salary + Free breakfasts and fruit + Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: + Make it happen – Be accountable. Take the initiative, work fast, and do a great job. + Strive for better – Be bold. Challenge the norm – make small improvements often. + Win together – Be a team-player. Win together, learn together, respect each other.