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The University of Miami UHealth Operations and Experience Department is currently seeking an intern. UHealth’s Administrative Internship is a 10-week, part-time, hourly program that prepares emerging undergraduate and graduate students in health management for the complexities of hospital administration within a premier academic health system. The program blends hands-on learning with mentorship, offering interns the chance to participate in impactful change while developing core skills in healthcare management.

Core Job Functions:

Performs assigned tasks and projects.

Provides clerical, research, professional or technical support to assigned division.

Adheres to all company policies and procedures.

Meets or exceeds applicable goals and deadlines.

Develops relationships with department staff and other parties to carry out job functions.

Keeps supervising staff members informed of work progress and any issues encountered.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:                                                                                                         

Education:

High School diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

Skill in completing assignments accurately and with attention to detail.

Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

Ability to process and handle confidential information with discretion.

Ability to work evenings, nights, and weekends as necessary.

Commitment to the University’s core values.

Ability to work independently and/or in a collaborative environment.

Proficiency in computer software (i.e., Microsoft Office).

Ability to operate a motor vehicle

Valid State of Florida driver’s license

Department Specific Functions:

Lead a specific project focused on operational efficiency, patient satisfaction, or process improvement. Present findings and actionable recommendations to UHealth Department leaders at the end of the internship. Collaborate directly with UHealth teams to gain hands-on experience in hospital operations, decision-making, and leadership strategies. Work closely with Director-level mentor(s), receiving career guidance, industry insights, and personalized advice to foster professional development. Attend and participate in regular project meetings with the UHealth Department, to observe and understand the decision-making process, gaining valuable insights into strategic and functional aspects of hospital operations. Assist in greeting patients warmly and professionally, clearly communicating each step of care or interaction, and ensuring a positive experience throughout. Collaborate with colleagues and site management to resolve patient inquiries or issues promptly, contributing to a positive overall patient experience. Anticipate patient needs and assist in service recovery efforts, escalating concerns to leadership as needed to ensure timely resolution. Share ideas and identify opportunities for improving patient experience and access, providing feedback to leadership for ongoing enhancements. Conduct research and benchmark best practices in healthcare operations and patient experience to support ongoing projects and strategic initiatives, ensuring UHealth stays aligned with industry standards and innovation. Analyze data and develop visualizations to support UHealth's strategic initiatives and projects, helping translate complex data into actionable insights for decision-making.

Department Specific Qualifications                                                                                     

Education:

Undergraduate or graduate students pursuing degrees in healthcare management, public health, business, or related fields.  A minimum cumulative GPA of 3.2 is required to be considered for the program.

Certification and Licensing:

Not applicable.

Experience:

Minimum 1 year of relevant experience.

Knowledge, Skills and Attitudes:

Strong academic performance, leadership involvement, and a genuine interest in healthcare administration.

Excellent communication, interpersonal, and organizational skills.

Strong problem solving and critical thinking skills.

Ability to approach new problems and develop a systematic comprehensive solution.

Ability to work well with others but also able to work independently as needed.

Ability to manage change and ambiguity in a fast-paced environment.

Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.

Knowledgeable of Microsoft Suite Programs, PowerPoint, Word, Excel, Visio, etc.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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