UC L2 Engineer (Must have Contact Center experience)
World Wide Technology
+ Qualified candidates will have 2 to 5 years of hands-on Cisco UC experience.
+ Candidate must have experience with the following:
+ Cisco Unified Communications Manager
+ Cisco Unity Connection
+ Cisco IOS Voice Gateways
+ Cisco Unified Border Element (CUBE)
+ Cisco Instant Messaging & Presence (Jabber)
+ Cisco Expressway C/E
+ Webex Calling
+ LDAP Integration
+ Cisco Unified Contact Center Express (UCCX
+ Candidate **must** have hands-on experience with one of the following technologies:
+ Cisco Unified Contact Center Enterprise (UCCE)
+ Webex Contact Center (WxCC)
+ Webex Contact Center Enterprise (WxCCE)
+ Cisco Packaged Contact Center Enterprise (PCCE)
**Specialized Knowledge, Skills, and Abilities**
+ Additional knowledge in the following areas would be ideal but not required.
+ Calabrio One
+ Bucher and Suter
+ Acqueon
+ Google CCAI
+ Contact Center Scripting and Call Flows
\#LI-PR1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
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