UBS Bank USA Operations Support Lead
UBS
Do you have a passion for designing and delivering a robust Operational environment? UBS aims to modernize the Banking capabilities of UBS Bank USA, by delivering a more holistic, full-service Digital offering to our clients. Building on its already high-performing Bank and strong net promoter scores with digitally led and high touch capabilities, UBS will further align to our client promise – personalized, relevant, on-time, and seamless services
We’re looking for an Operations Support Lead to:
• Be responsible for the oversight of support functions for Core Operation Services including building a change/configuration management function, an issue management process, performance and reporting tools, client remediation processes, and controls functions. Own the establishment and running of a Banking Operational Controls function. This function will be responsible for partnering with 1st, 2nd and 3rd line oversight and support functions, to design, document, and ensure 1st line validation of all Banking Operational controls. This function will be responsible for partnering with the functional specialist to ensure all procedure, policy, standards are documented and align with organizational and regulatory requirements.
• Partner within the existing Organizational structure to build a specific Issue support function, focused on building and managing playbooks for managing issues in the payments and deposits space. Ensure issues impacting banking functions, are both remediated in line with IT/internal remediation standards, and that customer remediation of any client data impacted by the production issue are neutralized. Ensure connection and communication of issues to impacted parties and communications channels as appropriate.
• Partner with technology and data leadership to build and maintain analytical reporting tools to enable performance monitoring of all activity flowing through the Banking Operations functions, with focus on KRI/KPI/SLA data to measure appropriate, accurate and timely processing of activity. Align reporting needs with several Committee/Forums to ensure appropriate oversight and escalation of operating performance. In partnership with Technology and product, ensure the ability to manage configuration within the application stack supporting the Banking Operational functions. This would provide business expertise on product setup, posting rules, and security capabilities among other key architecture components. Partner with Technology and Product to ensure accurate and timely adjustments to the configuration and performed in line with organization
We’re looking for an Operations Support Lead to:
• Be responsible for the oversight of support functions for Core Operation Services including building a change/configuration management function, an issue management process, performance and reporting tools, client remediation processes, and controls functions. Own the establishment and running of a Banking Operational Controls function. This function will be responsible for partnering with 1st, 2nd and 3rd line oversight and support functions, to design, document, and ensure 1st line validation of all Banking Operational controls. This function will be responsible for partnering with the functional specialist to ensure all procedure, policy, standards are documented and align with organizational and regulatory requirements.
• Partner within the existing Organizational structure to build a specific Issue support function, focused on building and managing playbooks for managing issues in the payments and deposits space. Ensure issues impacting banking functions, are both remediated in line with IT/internal remediation standards, and that customer remediation of any client data impacted by the production issue are neutralized. Ensure connection and communication of issues to impacted parties and communications channels as appropriate.
• Partner with technology and data leadership to build and maintain analytical reporting tools to enable performance monitoring of all activity flowing through the Banking Operations functions, with focus on KRI/KPI/SLA data to measure appropriate, accurate and timely processing of activity. Align reporting needs with several Committee/Forums to ensure appropriate oversight and escalation of operating performance. In partnership with Technology and product, ensure the ability to manage configuration within the application stack supporting the Banking Operational functions. This would provide business expertise on product setup, posting rules, and security capabilities among other key architecture components. Partner with Technology and Product to ensure accurate and timely adjustments to the configuration and performed in line with organization
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