**Job Requirements** The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge. **Work Experience** + **Key Responsibilities:** + Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle + Takes responsibility for problem resolution and troubleshooting during project lifecycle + Escalates complex problems to the relevant third parties. + Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover + Compiles and maintains project administration (Time Capture and feedback to stakeholders) + Conducts elementary presentations within the customer's organization. + Expected to take leadership from senior resources on relevant technologies according to specialization and best practice. + Performs any other related task as required. + **Knowledge and Attributes:** + Developing fundamental project and administration ability. + Developing understanding and appreciation of technical design principles and compute layers. + Ability to develop an understanding of fundamental project and administration processes. + Display a strong learning orientation. + Good verbal communication skills. + Demonstrate a client service orientation. + Hands-on proactive in approach. + **Academic Qualification and Certifications:** + Bachelor's degree or equivalent in Information Technology or Computing or a related field. + Professional level certification in different Networking technologies such as Cisco, Aruba, F5, CCNP, ACMP etc. + **Required Experience:** + Moderate level of work experience in technical implementation engineering, specific to Networking technologies. + Moderate level of experience engaging with clients and conducting presentations. + Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. + Moderate level of experience in diagnosis and troubleshooting. + **Knowledge and application:** + Applies learned techniques, as well as company policies and procedures to resolve a variety of issues. + **Problem solving:** + Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors. + Focuses on providing standard professional advice and creating initial analysis for review. + **Interaction:** + Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. + **Impact:** + Work mainly impacts short term team performance and occasionally medium-term goals. + Supports the achievement of goals through own personal effort, assessing own progress. + **Accountability:** + Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments. + Manages own impact on cost and profitability.