Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This position provides support to trust accounts and client servicing efforts at a high level of complexity. Processes transactions for all types of trust accounts including moving and monitoring cash flow. Prepares reconciliations or disbursements across applicable trust systems and applications. Reviews daily processes to identify and recommend improvements. Supports management, associates, and external parties by facilitating daily trading and settlement activity. Ensures the accuracy and completeness of documentation associated with trust accounts, assets, and payments. May occasionally provide oversight to less experienced specialists in the work group. Responsibilities Processing - Processes, balances, and records payments, distributions, and disbursements relating to trust cash and asset transactions. Initiates accounting entries. May process Pension and IRA distributions while ensuring accuracy of payment and tax reporting. Business Support - Assists in administering life insurance policies, participant loans, and department reconciliations for all Cash and Security positions. Monitors and tracks reconciliation exceptions as they arise. Identifies and recommends potential improvements, system enhancements, and risk mitigation opportunities through ongoing review of daily processes. Performs filing, orders supplies, and other administrative tasks that facilitate the daily workflow. Documentation - Responsible for the accuracy and completeness of documentation associated with trust accounts, assets, and payments. Maintains department documents and records, including tax records. Prepares and distributes as necessary. Client Service - Assists with client communications, reviews, and presentations. Answers inquiries and resolves issues, or escalates as necessary. May post, reconcile, and allocate client fees. Qualifications Bachelor's Degree and 1 years of experience in Trust, financial services, or financial operations OR High School Diploma or GED and 5 years of experience in Trust, financial services, or financial operations First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits