Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Job Responsibilities include, but are not limited to:

Demonstrate the ability to be a self-starter, demonstrate ownership, and become a subject matter expertAbility to quickly locate resources and manage desk routines so tasks and responsibilities are metCompleting inline quality assurance reviews on the implementation of treasury products, account opening, and account maintenance requests received via various workflow platforms: Onboard Assist, GFS, and GSS.Partner with internal business partners to obtain the necessary information to complete Inline Quality review.Review legal documents to determine if adequate documentation has been provided to meet regulatory, compliance, and LOB procedure guidelinesWorks with Implementation Associate to obtain missing information preventing the quality review from moving forward.Utilizes various bank systems to complete quality review requests.Identifies and escalates process/procedure gaps to mitigate risk.Exercises judgment and discretion with respect to client relationships and problem resolutions,

Required Qualifications:

1-2 years of experience in the Banking/Financial industry,Excellent communications skills and ability to present to an audience.Ability to work under pressure in a team environment.Ability to liaise with all levels of the firm and people with different experiences and backgrounds.Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.

Desired Qualifications:

Experience in processes and systems for North America Treasury Fulfillment. (OBA, AM, GFS, GSS, etc.)Experience with procedure documentation and/or QA testing. Data management knowledge beneficial.Ability to work in a fast-paced environment to drive Quality goals with meeting aggressive delivery deadlinesProven leadership role or proven leadership skillsDetail-orientedExcellent written and verbal communication skillsRelationship management skillsProficient with Excel and PowerPointMinimum 2 years of experience handling difficult situations with customers.Minimum 2 year of Treasury experience and/or QA experience.

Desired Skills:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs – is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40