Job Description All contactors will be training for a few weeks depending on how quick they pick things up. They will be training onsite in the Warehouse, and surrounding stores. (can stay overnight for training if that makes sense- will be able to expense hotel) Once they start the role after training- they will be at their home base and traveling 1-4 hour radius to different stores for support depending on need/projects. Must be comfortable traveling. Will be reimbursed for mileage and any overnight stays required. Will be paid during travel time as well. OT possible. This position requires driving to multiple locations, you will have a home base store, and then 1-2 times a week be required to visit other stores within 1-4 hour radius for support related projects. Must be able to travel and comfortable with periodic overnight stays. Will have a region you will responsible for covering onsite store support Troubleshooting Citrix, Desktops, laptops, Microsoft products, office Troubleshooting network related issues Work alongside team members Interacting with customers We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Entry level, 1-3 years experience Experience with Active Directory Hardware and Software support Customer service focused personality, ability to follow instructions, positive attitude Onsite, hands on desktop support Basic networking experience Ability to use ServiceNow Windows 10 environment Prior Experience with ServiceNow Experience working with Mac products Wireless troubleshooting support A+ and/or Network + null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.