Summary of Position:
This role is a part of the service support team and this role is dedicated to one of our most well known customers. You will be acting as a first-line response to customers on-site. You will communicate in an open, helpful, and engaging manner, with your focus being on finding the right solution with your customers in relation to POS devices, network support, system support, etc. This is a 100% travel role which will require you to be out of state 3-5 days at a time.

Role Responsibilities:
Responding to customer installation, maintenance, and service calls promptly and effectively
Servicing Kitchen Production Systems, including POS, receipt printers, customer payment terminals and back-office peripherals within an assigned territory
Overseeing hardware maintenance, drilling, mounting, installation, network management, multi-vendor maintenance, and software support
Utilizing your technical skills on products like peripherals, large system printers, enterprise level servers, communications equipment, networks, internet access points, etc.
Performing maintenance repair and system overhauls (like modular swaps and unit replacements)
Managing everything from network faults and traffic, to configuration, security, and remote system access
Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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