Purpose of the role:

Used specialized expertise to provide consultative customer support services to clients via multiple channels.

Main responsibilities:

Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accountsExperts at selling products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travelActs as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situationMay coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilitiesMay function as a SME with specific client knowledge and/or serve as a customer point of contact in small implants/ explantsMay manage first level customer complaints/ escalationResolves complex problems/ escalations including non-standard and multi destinations, ticket exchanges and complex fares and potentially VIP serviceMay assist other team members in resolving problemsAssignments include both routine and non-routine work

#LI-ONSITE #LI-MS1

Experience education:

Experience

High School diploma5 years of experience working in a customer service environment that includes 3 year as a travel counselor

Knowledge, skills and abilities (KSAs)

Strong verbal and written communication skillsGood travel industry knowledgeSkilled both Sabre and AmadeusHas specialist skillset and/or subject matter expertise

This is an emergency team including day night shift.

Experience education:

Experience

High School diploma5 years of experience working in a customer service environment that includes 3 year as a travel counselor

Knowledge, skills and abilities (KSAs)

Strong verbal and written communication skillsGood travel industry knowledgeSkilled both Sabre and AmadeusHas specialist skillset and/or subject matter expertise

This is an emergency team including day night shift.