Job Title:

Travel consultant - Aviation

Job Description

While the traditional image of a travel agent might conjure up visions of stacks of brochures and a well-worn globe, the modern travel agent is a tech-savvy professional who leverages a range of digital tools to streamline operations and enhance the client experience.

As an E-Travel specialist, you will assist our clients via our communication channels regarding the time/date changes that have occurred by the airline. A key responsibility of this role is to actively seek and arrange alternative flight options for our customers in the event of disruptions. When alternative flights are unavailable, the role involves initiating refund claims with airlines on behalf of our customers. By providing these services, we aim to offer a complete travel solution that ensures our customers' peace of mind and security throughout their journeys.

To ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!

Responsibilities

Receive & process incoming calls and emails regarding schedule changesResponsible for checking all internal queues for schedule change and contacting Airlines to check for alternate options, as well as doing follow-up and providing them to our clientsEnsure & provide quality service to customers. i.e. handle inquiries & complaints from customers in a professional manner, provide context and s/c informationManage flight cancellations, rebooking and force majeure situations according to each airline’s specific schedule change policyReport technical issues, customers’ complaints and other problems

Requirements

Good knowledge of EnglishExperience in the customer service sectorAbility to learn and adapt to new software technologiesExcellent communication skills and a can-do attitudeQuality focus and multitasking in a fast-paced environment

Nice to Have

Contact centre experienceExperience in working with KPIsGDS knowledge (Amadeus/Sabre/Galileo)

By working with us, you will be entitled to:

Complete, paid and certified training on the following software:AMADEUSSABERGALILEO

Opportunity for career development (several positions in Ops. and support functions).Clear career framework.Performance bonus with monthly challenges.Meal allowances.Allowances for night shifts.Flexibility to allow a good work life balance.Monday to Sunday (2 days off during the week)Several shifts availableHealth insurance covered by the companyTransport provided back and forthDoctors and psychologists on site

Location:

Mauritius - Ebene Cybercity - Cube

Language Requirements:

Time Type:

Full time

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