Job Title:

Travel consultant - Aviation

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

To ensure flawless customer experience, all our consultants have a friendly attitude and love helping others!

Profile

6 months of experience in the field of customer relations (customer service, aviation, call center).Minimum HSCExperience in the tourism or aviation field is a plus.

Your primary missions:

Receive and handle inbound callsEnsure and provide quality of service to customers. That is, handling customer inquiries and complaints in a professional mannerManage flight cancellations, rebookings and force majeure situationsDevelop and recommend changes to existing methods and procedures to increase the accuracy, efficiency and responsiveness of the Travel Operations department as a wholeReport technical issues, customer complaints, among others.

The skills we are looking for:

Good level of English spoken and writtenAbility to synthesize information (written transcription for monitoring the client file).Comfortable to speak to clients on the phoneIndividual who enjoys teamwork.Knowledge of Microsoft Office and office software required.Able to work in a dynamic environment such as aviation.Individual with natural empathy, calm and calm.

What do we offer?

By working with us, you will be entitled to a complete, paid and certified training on the following software:

AMADEUSSABERGALILEOOpportunity for career development (several positions in operational and support functions.). Ramp-up of 300 employees!Performance bonus with monthly challenges.Meal allowances.Allowances for night shifts.Flexibility to allow a good work life balance.Monday to Sunday (2 days off during the week)Several shifts availableMedical insurance covered by the companyTransport provided back and forthDoctors and psychologists on site

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

Mauritius - Ebene Cybercity - Cube

Language Requirements:

Time Type:

Full time

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