Summary This position is located at Leisure Travel Services at Schofield Barracks Hawaii (Island of Oahu). Leisure Travel Services provides exceptional military rates for numerous attractions throughout Hawaii and beyond. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Provide patrons with comprehensive information regarding available leisure activities, including tours, sporting events, theaters, and special events. Assist individuals in planning travel itineraries not requiring commercial transportation, including securing hotel reservations and other local services. Maintain and organize brochures, price listings, and related information for customer use. Ensure the availability and accuracy of informational materials. Receive payments, issue receipts, and document business transactions accurately and promptly. Perform related administrative duties to ensure smooth operation and customer satisfaction. Requirements Conditions of Employment Qualifications MINIMUM CRITERIA:1. Experience which involved dealing with the general public and performing financial transactions. HIGHLY QUALIFIED CRITERIA: 1. Proven work experience and extensive knowledge of all Hawaiian Islands, including accommodations, attractions, and activities. Ability to provide advice to customers regarding where to stay, what to see, and what to do on the islands. 2. Demonstrated experience and knowledge in booking travel arrangements with airlines, hotels, car rentals, and cruise lines via phone or online for both Hawaiian Islands and abroad travel. 3. Must possess effective communication skills with customers and reservation agencies. Experience advising guidelines and requirements. 4. Proven ability to deliver exceptional customer service and maintain client satisfaction. 5. At least one (1) year of experience using computer programs, point-of-sale (POS) systems, or reservation system. NOTE: To be evaluated as a highly qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under both minimum criteria and highly qualified criteria above. Applicants who meet both minimum criteria and highly qualified criteria will be referred to the selecting official for consideration first. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration. Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM HST by 03/24/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating. Allowances, Incentives, and PCS Costs: Allowances, differentials, or incentives will not be paid. Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ) Other First cutoff date for consideration is March 12, 2025. Additional applicants will be referred to management upon request. Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Army PAY SETTING Rules/Requirements apply to this vacancy announcement. Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor. Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.