Purpose of the Job

Managing the transportation operations from both customers and contractors perspectives to ensure resources are effectively utilized to provide the best service that increase customer satisfaction and retention.

Job Description

Manage customers’ requests (new – existing) including costing and sourcing  
Cost management to meet the company GP and EBIT target
Take all necessary actions to reduce cost without compromising quality and standards
Ensure the service is running according to the agreed SLA with customers
Represent the ground operations team with customers.
Build strong relationship with suppliers and insurance companies to get the best service and cost.
Work with the suppliers for maintenance and replacement in case of accidents or breakdowns
Conduct internal driving test for all new couriers/drivers
Prepare the work schedule for all shifts and monitor the attendance and vacations
Ensure that couriers/drivers are driving within the allowed speed limit and report any violation to the direct manager/HSE team
Develop, Train, mentor/ coach new and existing members
Coordinate with the direct report and the HR team regarding the recruitment initiative and participate in the interviewing process
Identify employees with high potential and propose career development plan
Facilitate the flow of information horizontally and vertically
Ensure the company image and brand is adhered to by all the couriers/drivers
Setting KPI’s and conduct annual performance reviews for direct reports
Monitor the daily inspection on vehicles to ensure it abiding by the company standards
Monitor car shifting between the couriers and sales staff (if allowed) to track violations, history for damage, accidents or any other related issues
Monitor the documentation of each vehicle as requested by local authorities
Follow up daily violations and accidents with the operation manager
Coordinate with operation manager for distribution and selection of the vehicles according to the courier/driver job and route
Ensure vehicles represent the company image and brand properly
Adhere to company HSSE, compliance and sustainability corporate policies and standards
Monitoring the percentage of accidents and violations
Control lease/rent process to ensure managing cost and expenses
Check received fuel invoices or bills and send the approved ones to finance department
Report any information that might impact company image, brand or functioning

Job Responsibilities - Experience and Education

 

 

Bachelor’s degree in Logistics, supply chain management, or any related feild Minimum 5-8 years of experience English language fluency is a must Strong Communication Skills 3PL experience is mandatory Work Location: 6th of October industrial Zone  Leadership Behaviors Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkills