The Amazon First Mile team is looking for a First Mile Operations Manager to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon.

As a FM Operations Manager you will be responsible for MG/RJ/ES/DF areas, leading the operation with several logistics partners and ensuring our sellers have a great experience using our Marketplace. This role will serve as a critical liaison between Business, Seller Operations, and Transportation teams, reporting directly to the OTR leader.

Key job responsibilities
- Be comfortable in different roles, sometimes supporting, sometimes leading, and has the ability to “roll up their sleeves” and jump in if needed.
- Develop and implement ideas to drive continuous improvement by simplifying the process, creating additional value and reducing the costs.
- Identify process gaps through deep dive of metrics and make operational improvements.
- Benchmark with other countries and players to optimize our FM operations network and routing system.
- Redesign FM network adjusting it to volume growth and vehicles availability.
- Support FM expansion with other PMs.
- Align capacity needed with logistic partners, and scout new partners when needed.
- Build strong partnerships with 3P operational leaders and Amazon stakeholders, accelerating problem-solving to prevent issues that could harm the customer and seller experience
- Build strong mechanisms and KPIs to improve daily operations.
- Ensure compliance and quality in deliveries while focusing on user experience.