Primary Point-of-Contact: Serve as the main point-of-contact for Managed Services during the Transition Phase, handling all planning and programmatic activities. Scope Management: Manage the scope of entitlements throughout the service transition phase of engagements. Stewardship: Oversee the Statement of Work, entitlement details, and onboarding service costs. Documentation and Process Management: Responsible for creating, maintaining, and refining all Transition Planning templates, processes, and documentation. Meeting Leadership: While we encourage our PMs to lead, this resource must have the ability to lead internal and customer-facing meetings, including project and service launch workshops, acting as the primary resource for the Transition team if the need arises. Service Transition Completion: Ensure the successful completion of the Service Transition Phase (onboarding) for customers to the Managed Services platform and services. Project Management Oversight: Assign and coordinate multiple project transitions, whether managed by the Transition Manager or other Transition Planning resources. Problem Solving: Create, execute, and troubleshoot all aspects of the Transition Phase for customers, ranging from simple to complex multi-team engagements. Financial Management: Maintain financial awareness, including tracking, forecasting, and interfacing with accounting for all Onboarding/Transition projects. Technical Knowledge Acquisition: Gain and maintain knowledge around OEM technologies supported by Managed Services, including SD-WAN, Route/Switch, Unified Communications, Data Center (compute & storage), and Cloud Platforms. Adaptability and Growth: Embrace change, learning, and new opportunities in a fast-paced environment. Team Collaboration: Assist with other Transition Team activities and planning to ensure a cohesive and team-oriented atmosphere. Hands-On Support: Willingness to jump in and execute roles where help is required during busy times. Matrix Organization Collaboration: Ability to work well with various teams in a matrix organization and provide insights into the onboarding process for the overall service. Personally manage and program internal processes. Client Interaction: Work effectively with external clients at both the frontline and executive levels. Project and ITIL Methodology: Understanding of project management methodologies and ITIL methodologies.