Revolutionize e-commerce in Payments with our dynamic team, promoting innovation and excellence in Financial Services.

As an Transformation Design and Delivery - Product Intake and Delivery - Associate in Operations in Transformation Design and Delivery Team, you will partner with Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new e-commerce products. You will have a unique opportunity to work in Payments, the fastest changing area in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise’s strategy.

The Transformation, Design and Delivery team has been established to support key existing products and new product offerings, such as, Embedded, Finance and Solutions, B2C and Mobility Payment solutions, with the focus of simplifying and standardizing operational services, enhancing client experience and accelerating delivery of operational excellence.

Job responsibilities

Maintains clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments OperationsPartners with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliencyDevelops hypotheses and business cases, influencing key stakeholders to support these strategic recommendationsWorks closely with Business stakeholders to define and implement target operating models to better support our clientsDesigns and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineeringCommunicates regular status updates to senior management and Business stakeholders

Required qualifications, capabilities, and skills

Operations experience within a Corporate and Investment Bank dealing with large scale operations and transformation agendasDirect experience in PaymentsStrong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizationsProven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enablerExpertise in data analysis and manipulation to support hypothesis generationProficiency in Excel and ability to clearly storyboard using PowerPoint is essentialPartners well with other groups sat outside of the team’s reporting line, excellent interpersonal skillsAbility to communicate clearly and confidently across multiple aspects of the organization at all levelsLogical, structured approach to planning, problem solving and decision-makingSolid awareness of controls and risk management protocolsSelf-starter with ability to manage own workload and deliverables