Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?

As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating.  The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible.  A second objective is to expedite the posting of payment information, allowing the customer to update their account records.  

Job responsibilities: 

Oversee daily workflow of specific workgroups and/or segments of the workflow processManage a team of full and part-time front line employeesHandle complex customer relationships while utilizing service improvement tools and methodologiesOwn remittance processing performance including allocating work in process to maximize high productivity and excellent qualityManage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or qualityProvide guidance and development of the Team Leaders and Operations team members

Required qualifications, skills and capabilities: 

Minimum 2 years supervisory/leadership experienceAbility to lead, direct, and be visible to staff and direct reportsAbility to coordinate and organize work while meeting and handling multiple deadline processesDemonstrated ability to multi-task and balance numerous activities simultaneouslyFunctional experience with MS Office, including Word, Excel, Access, and PowerPointGood decision-making skills as well as exceptional written and verbal communication skillsDisplay core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.

Preferred qualifications, skills and capabilities: 

Experience in Remittance processing environment

Schedule: Monday - Friday  3pm to 11:30pm 

Shift differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but not limited to:

FingerprintsCredit CheckEmployment HistoryTax Filing History (possibly)References (possibly)Proof of U.S. Legal Permanent Residence