RolePurpose :

Head CSEM Secretariat ensures the manage of the activities to build the customer profile and obtain the decision through recognized Decision mechanisms (e.g. RRCSC); to execute that decision, CSEM coordinates execution activities with other departments who own them e.g. customer communications, products/accounts closures.

Principal activities:

Receiving, logging and tracking incoming triggered casesManaging exit cases, into the Unified Case Management – Client Selection tool Conducting the product searches and reaching out to product areas to determine the extent of the customer’s relationship with the bankIdentifying the complexities and constraints to exit from customers at a product level (that will include identifying if the customer is a Potential Vulnerable Customer)Looking for cross Business and cross border indicators including working with Compliance and RM to conduct customer searchesTaking criteria based decisions and log them Ensuring adequate input from all stakeholders is obtained for each case and collate responses to build comprehensive case for decision

· Ensuring cases flow through the exit management process in line with SLAs and timelines outlined in the Global Risk FIM

Managing and aligning inputs such as stakeholder opinions across multiple businesses and functions supported by a governance framework to support client decisions Maintain the WPB Reputational Risk and Client Selection Committee membership listArrange the WPB Reputational Risk and Client Selection Committees and act as committee SecretaryArrange the In-Country Reputational Risk and Client Selection Committees in HBMI and act as committee In-Country SecretaryProvide a clear and transparent audit trail of all exit management decisions and actionsCo-ordinate escalation process in the case of disagreement between committee membersPerforming quality assurance checks on cases prior to submission to RRCSC for make decisionOverseeing execution stage to ensure all exit or restrict activity is carried out as per RRCSC instruction:

o Exit: coordinate with appropriate product areas/ Service Delivery to ensure timely exit

Ring-fence: co-ordinate the restricting of functionality on products that have a contractual term, and monitoring when the product term has elapsed to enable the completion of exitRetain: track and enforce any additional controls/ restrictions as required

· Awareness and compliance with any data restrictions and local regulations

Provide the monitoring and assurance for the process including the collation of Management Information