We are looking for a driven, talented Training Specialist to join our Global Operations Training & Development Team. This individual will be responsible for accessing various software systems to provide Learning Management System (LMS) related support for internal personnel and will frequently serve as the first contact point for internal personnel seeking information, guidance, and clarification on Illumina training programs and assignment of training. Through regular interactions with team members, business process owners, trainers, and various levels of management across departments, the person filling this role will collaborate with internal customers to understand their needs and be able to identify an appropriate solution to fulfill the needs and exceed our customer expectations. The responsibilities for this role include a combination of collaborative team projects and independent assigned tasks.
Responsibilities:
Provide administrative training support for the global organization.
Process Service Now ticket submissions for training requests
Partner with operational management and other stakeholders to coordinate the grouping and assigning of training in the Learning Management System (LMS) including deployment and ongoing support of Role Based Training and On the Job Training
Manage the catalog of training courses and certifications in the LMS
Follow up on inquiries regarding training courses, LMS registration information, and e-learning offerings
Assist in scheduling, set up, notification and attendance credit for instructor-led courses
Contribute to customer satisfaction by providing information, guidance, and assistance with the LMS and/or training programs, assignments, issues, and metrics
Compile training compliance reports for management as well as internal and external auditors, including excel spreadsheets and analysis as needed
Host discussions with peers, management, and relevant cross-functional stakeholders to review tasks
Support partnerships with all Global Operations sites and functional areas to facilitate sharing of training best practices and align training strategies and goals
Participate in process improvement and program development efforts
Identify and execute on opportunities to improve the learning experience and enhance training quality and effectiveness for employees
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Requirements:
Minimum 2 years successful experience in a similar position within an internal or customer training organization
Willingness to work in shifts to support the US region (No night shift required)
Strong customer service orientation and experience
Experience with Learning Management System(s) and/or other training management/tracking systems
Intermediate skills in Microsoft Word, Excel, PowerPoint, Outlook
A positive attitude and team player
Capability and willingness to execute job duties that are both project-based and/or administrative, depending on business needs
Attention to detail and solid organizational skills
Excellent oral and written communication skills
High level analytical, interpersonal, organizational and computer skills
Confidence exercising independent judgment in performance of duties
Comfortable working with diverse and geographically dispersed teammates and organizations
Motivated and eager learner
Required Educational Background:
Associate’s or Bachelor’s degree in a training/education related field or equivalent related work experience
Preferred Experiential Background
Preferred experience with Product Lifecycle Management or Document Management Software
Preferred experience working in the medical device or other regulated industry
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.