Job Title: Training & Quality Supervisor Job Description Supervisor, Training & Quality role oversees the development and implementation of training programs to ensure employees meet quality standards. **Key responsabilities** **Training Program Development:** + Design and implement training programs for employees to enhance skills and knowledge. + Continuously update training materials to reflect changes in procedures and policies. **Quality Assurance:** + Monitor and evaluate employee performance to ensure adherence to quality standards. + Develop quality assurance metrics and conduct regular audits to maintain high standards. **Team Management:** + Supervise training and quality teams to ensure objectives are met. + Provide guidance, support, and feedback to team members. **Reporting & Analysis:** + Analyze training and quality data to identify trends and areas for improvement. + Prepare reports for senior management on training outcomes and quality performance. **Stakeholder Collaboration:** + Work closely with other departments to align training and quality goals with business objectives. + Communicate effectively with stakeholders to ensure understanding and support of training initiatives. **Additional requirements :** + Required experience with a content moderation activity + Previous experience with Cloud Services + Language skills : English C1 + Excellent written and verbal communication skills + Availability to work full-time on-site + Preferred certifications/skills: LSS Yellow/Green Belt + Proficient in Microsoft Office + Wilingness to work on a flexible schedule **Working model : On -site** **Location : Bucharest, Orhideea Tower, sector 6** Location: ROU Bucharest - 15A, Orhideelor Street, 6th District Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**