Training Program Mgr **Job Description:** _Milwaukee Tool’s service experience is a customer expectation and a competitive advantage. The Service repair hubs and returns are critical to that experience and to maintaining that advantage. The Training Manager’s primary role is to create the culture, team, curriculum, programs, and infrastructure to train the hourly employees to perform their work and to develop professionally._ **Main Duties and Responsibilities** **The Training Manager is responsible for developing the hourly workforce so it can perform its work. The Training Manager ensures that employees in both Service Hubs and Returns consistently receive the highest quality training, ensures initial technical competence and on-going continuing education, and fosters an environment where Milwaukee’s culture can thrive.** **Culture, Environment, & Team Leadership** + Build and maintain a culture anchored on Milwaukee’s core values: Candid | Obsessed | Speed, Agility, and Urgency | Never Settle, Always Improving | Empowered leaders. + Create and maintain environments that foster efficient and effective learning while highlighting Milwaukee’s commitment to training and its benefits to the workforce and to the community. + Continually develop the training teams themselves, increasing their skills as educators and professionals. **Workforce Development:** + Make training and development a beacon for prospective employees and a reason to stay for existing workers. + Design, implement, and maintain the programs, curriculum, and infrastructure to: + Assess incoming employees’ skills + Place students in an appropriate training path + Deliver the hard and soft skills to begin production work as quickly as possible + Transition from the training environment to production + Continue in-role training for new products, procedures, equipment, etc. + Manage and expand certification program + Collaborate with new product development to ensure training content is ready for learning in all locations on-time. + Collaborate with engineering and production to ensure training aligns with and supports SOPs and expectations on the shop floor. + Collaborate with corporate OD functions to support professional development for certain roles. + Collaborate with Commercial & Global Service Training teams + Sets long-term initiatives and future vision of training for Service Operations **Education and Experience Requirements** + Requires a Bachelor’s degree in Education, Organizational Development, Engineering, or Business, or equivalent education/work experience. + Professional training / certifications in instructional design & deployment are highly desired. + 2+ years experience leading people. + Demonstrated success in: + Creating a high performing training organization centered around a strong company culture. + Startup and high-change / high-growth environments. + Working cross-functionally with geographically distributed support functions and sister plants performing similar activities. + Solid communication skills, both written and verbal are required + Proficiency with Microsoft Office products is required (Word, Excel, Powerpoint, Outlook, TEAMS) + Travel required as needed to support Service Operations _Milwaukee Tool is an equal opportunity employer._ Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you need to contact us regarding technical accessibility of our website call 443-391-1542. This number is only for technical accessibility issues, not general employment or job posting inquiries.