Job Title:

Training Manager

Job Description

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.Manage the essential training Functions/Core Responsibilities for multiple accounts.Manage the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the productDevelop a department of well-trained, competent professionals who continuously improve the organization and themselvesManage staff to provide appropriate scheduling of trainers for conversionsConduct Train-the-Trainer sessionsSelect, train, develop, and manage performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organization's policies and applicable legal requirementsMeet with assigned trainers to review schedules and specific client informationConduct quarterly one-on-ones with TrainersCoordinate with the Quality Supervisor and Operations on consistency issuesCreate and maintain consultant training scheduleCultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultantsCoordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

Strong communication skills, both written and verbalProficient in Microsoft OfficeAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableAbility to mentor, coach and provide direction to a team of employeesSelf-starter, sense of urgency, and works well under pressureAbility to foster a sense of professionalism and relationship building for self and teamStrong attention to detailAbility to work a flexible scheduleOccasional travel

   

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

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