Training Lead
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Training Lead working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC
Job Profile Summary
The Training Lead coordinates or facilitates training courses for contact center advocates.Actively keeps abreast of developments in learning technologies, and provides guidance and support on the use of technology involved in learning and development. The Training Lead work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Job Description
The Training Lead, coordinates, and implements all aspects of training programs for participants throughout the contact center, including but not limited to instructor-led and virtual instructor-led training.Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes including successful graduation rates. Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.Collaborates with subject matter experts in providing appropriate training support. Provides technical troubleshooting support as related to learning programs.
Ideal Qualifications
Bachelor's degreeLeadership experience and demonstrated motivational and interpersonal skills.Experience working with learning technologiesMust be passionate about contributing to an organization focused on continuously improving consumer experiences.Excellent communication and facilitation skills, including oral presentations and the ability to effectively communicate with all levels of leadership.About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.