Description We are looking to add a Traffic Manager to our team located in Atlanta, Georgia. This role is focused on the Printing/Publishing industry and involves a blend of activities including processing customer applications, maintaining customer records, and resolving customer inquiries. In addition, you will monitor customer accounts and take appropriate action when necessary. This opportunity offers a contract to permanent employment opportunity. Responsibilities: • Ensure complete information is obtained for jobs assigned to the team and that client expectations and deadlines are satisfactorily met. • Work closely with project managers and negotiate to secure adequate time for the development and production of requests within established client Service Level Agreement (SLA). • Facilitate the workflow of all projects through the team, ensuring the availability and allocation of resources. • Serve as the primary contact to the flex team for all project needs and expedite all rush jobs. • Maintain awareness of the current status, location, and completion time for all jobs. • Revise and maintain team Standard Operating Procedures (SOPs) and actively participate in process development, staff, and cross-functional meetings. • Adhere to existing processes and recommend changes based on requirements. Assess process and procedure compliance. • Provide leadership and training to staff when needed and document traffic and artist challenges to assist with team development and training. • Act as the primary point of contact for escalating IT and system issues. • Deliver excellent customer service at all client interactions. Requirements • Proficiency in the creation and management of Banner Ads • Experience with CRM systems and utilization for business processes • Knowledge of Docker software and its application in a detail oriented setting • Familiarity with IBM AS/400 system operations • Proficiency in using the 'About Time' software for project management • Ability to handle Billing Functions with accuracy and efficiency • Understanding of Budget Processes and ability to adhere to financial guidelines • Excellent Communication skills, both written and verbal • Strong Customer Service skills, with a focus on maintaining positive client relationships • Experience in Big Box Retail environments is preferred • Previous work with National Retailers will be considered an asset • Expertise in Print Production, ideally within the Printing/Publishing industry. Innovation starts with people.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .