Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Responsibilities:

Leads implementation for products, services, and operational solutions

Manages the design, documentation, implementation, and monitoring of new products and services

Consults on procedural, technical, and operational changes

Advances business products knowledge within operations environment

Fosters relationships with partners and teammates

Inspects data to identify issues and trends

Presents reporting on key performance and implementation status

Skills:

Attention to Detail

Monitoring, Surveillance, and Testing

Policies, Procedures, and Guidelines Management

Regulatory Compliance

Written Communications

Adaptability

Business Acumen

Continuous Improvement

Critical Thinking

Process Mapping

Change Management

Consulting

Data Management

Reporting

Research