Join the Front-of-House leadership team at Tortazo, a fast-casual eatery by Michelin-starred Chef Rick Bayless! As the Food Operations Supervisor, you'll oversee exciting shifts, ensuring our service staff delivers unforgettable dining experiences filled with authentic Mexican flavors.

In this role, you'll lead and motivate employees, fostering teamwork and open communication while creating a positive work environment. You'll coach team members and aim to improve departmental operations through ongoing evaluation of policies and procedures.

Essential Functions:

Administers all aspects of food preparation at the outlet, ensuring 100% internal/external guest satisfaction. Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.    Leads the department by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, and operational support is provided for all Food and Beverage employees.    Coaches and develops employees using a consistently, approachable demeanor and clearly articulating expectations. Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes, and program effectiveness/value.  Plans all daily and special event menus as directed.  Executes and audits supplies and inventory items, ensuring cost controls. Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards.  Completes the required daily financial tools and reports.  Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.  Communicates variances from established standards to the Food Operations Manager.  Helps set performance expectations and provides operational support for the supervisory team and employees.  Enforces all appearance and uniform guidelines.  Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items.  Conducts periodic inspections of all assigned areas, including line, preparation, pantry, clean-up, and storage to and administers safety policies and procedures pertaining to the procedures. Recommends changes, including hiring, promotion, demotion, and release of personnel. Recommends wage and salary adjustments for personnel within established limits.  Adheres to regulatory, departmental, and company policies in an ethical manner.  All other tasks are assigned by the Food Operations Manager and the Director of Hospitality.

Requirements:

Bachelor’s Degree preferred. Minimum of 2 years of experience in high volume, high quality, quick-serve, and casual dining management preferred. Culinary expertise in multiple specialties is preferred. Must possess exemplary customer service, written/verbal communication, and interpersonal and managerial skills.  Knowledge of all phases of food administration, cost controls, and administration is preferred. Computer skills (Micros, Excel, Word, Outlook, etc.) required. Must be flexible in schedule to include nights, Holidays, and weekends. Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

Physical, Mental, and Environmental Demand:

Must be able to lift up to 20 lbs and carry objects weighing up to 20 lbs and occasionally lift/move up to 100 lbs.  Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust. Position requires 10% standing, 15% sitting, and 75% walking.  Requires some twisting and climbing. Requires frequent bending, stooping and reaching overhead, bending, pushing and kneeling.  Must be able to respond to touch, speech, taste, smell, aural, and visual cues.  Fast-paced environment involving constant internal and external contact. 

Compensation & Benefits: 

$65,000 -Annually per hour. Employment Type – Full Time

Benefits Package: 

Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being Life and Disability Insurance to provide financial security in unexpected situations 401(k) retirement plan to help you save for the future. Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs Education Assistance program to support your professional development and continuous learning Exclusive Team Member Discounts as a recognition of your valuable contribution to the team Holiday Pay to ensure you are compensated for recognized holidays

Shift Details:

Swing Shift: 

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

Caesars Entertainment, Inc. is committed to being an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer. 

The ethos of our Caesars family is guided by our Mission, Vision, and Values. We take immense pride in embodying these values: Together, We Win, All In On Service, and Blaze the Trail, each and every day. Our mission is to "Create the Extraordinary." Our vision focuses on "Creating spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars." Should you wish to contribute to the creation of magic, we invite you to explore our dynamic and distinctive career opportunities. 

As part of the onboarding process for new hires, candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore, pre-employment drug testing is compulsory for certain positions. The Company is dedicated to equal opportunity and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic