The Digital Direct Sales organization at Microsoft is the premier destination for consumers and small businesses to discover and purchase a wide array of Microsoft products. It is a customer centric organization dedicated to harnessing the power of data to drive sales, insights and efficiency. As a global e-commerce leader, our website attracts tens of millions of visitors and generates over a billion-customer data points each month. We are committed to developing cutting-edge solutions that empower our clients and stakeholders to make informed decisions. We value creativity, collaboration and a passion for excellence.  We are looking for a highly skilled and motivated **Tooling and Automation Technical Program Manager** to join our cutting-edge digital direct team, supporting the Microsoft Store websites and Microsoft.com. In this pivotal role, you will be at the forefront of ensuring our system's seamless operation, robust security, and exceptional uptime. You will play a crucial part in maintaining product efficacy and ensuring our partners receive the support they need. By leveraging automation, you will help our employees work more effectively, directly impacting our customers through improved efficiency and innovative solutions. The successful candidate will leverage his/her experience in technical project management and solid communication skills, coupled with a background in automation and technical readiness. If you have a passion for helping others through automation and technology and thrive in a fast-paced environment, we want to hear from you! **Responsibilities** + Ensure platform stability, readiness and supportfor daily run/sustain activities, along with key selling moments through campaigns and launches. + Partner with internal teams to understand business requirements and collaborate across disciplines to integrate with other teams as necessary. + Manage projects for tools already in production, including project communications, requirement gathering, work item prioritization, support orchestration, and partner/user relationship management, and run/sustain activities. + Participate in daily stand-ups with vendor leads to remove impediments and tackle any challenges faced by users. + Define program goals, prioritize features, identify risks, and propose mitigations using data such as telemetry and customer satisfaction metrics. + Monitor tool usage, track support incidents, drive improvements in the support process, and collaborate on process improvement opportunities with engineering partners and vendor development teams. Some on-call work may be necessary for outages that may occur. + Act as a technical advisor, educate users on tool functionality, hold training sessions, and participate in direct user engagements to gather feedback and understand user experiences. + Manage the security needs of the system, track and resolve security issues, validate use-case performance outcomes, and contribute to the tooling roadmap with minimal supervision. + Consults on non-standard builds (e.g., understanding tools and how they are built, flexibility within them, how tools are implemented, state of tools within industry). Learns and understands the current state of the industry, including knowledge of tools, techniques, strategies, and processes that can be utilized to improve process efficiency and performance. + Maintains knowledge of current trends within the discipline to understand broader requirements. Understands business objectives and aligns to broader platform architecture priorities to set up platform(s) for campaign execution. **Qualifications** **Required/Minimum Qualifications** + Bachelor's Degree in Computer Science, or related technical discipline AND 2+ years’ experience in engineering, product/technical program management or product development + OR equivalent experience. **Additional or Preferred Qualifications** + Bachelor's Degree in Computer Science, or related technical discipline AND 3+ years’ experience in engineering, product/technical program management or product development + OR equivalent experience.    + 2+ years of experience managing cross-functional and/or cross-team projects in marketing technology.    + 2+ years of experience using automation tools and platforms (i.e., Power Automate and PowerApps suite) + 1+ years technology/process improvement experience. + Knowledge of and the ability to carry out the process of planning, organizing, and managing tasks and resources to accomplish a well-defined objective and the ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions. + Demonstrated ability to organize team processes and workflow to guarantee delivery of stakeholder requirements and proven track record of prioritizing and delivering projects in an ambiguous and changing environment and make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors (e.g., resources, costs, tradeoffs). + The ability to define and implement procedures and/or technologies to deal with changes in the environment. This may include adapting to change, controlling change, and/or affecting change. + The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence. + Understanding of industry-standard or purpose-built content management and e-commerce environments across global production centers. + 1+ years of experience managing cross-functional and/or cross-team projects in marketing technology.    Marketing Technology IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until February 11, 2025 \#CSO Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .