Job Title: Title Service Specialist
Job Description

We are seeking a dedicated Title Service Specialist for a position in the salvage industry. The role involves handling title paperwork for vehicles involved in accidents. You will be responsible for verifying titles, processing them into salvage for insurance companies, and ensuring vehicles are ready for sale. This position requires strong organizational skills and attention to detail, as you will manage emails, open mail, scan documents, and perform basic data entry into our system called ASAP. Additionally, you may need to review Excel reports to track progress.

ResponsibilitiesResearch missing and/or incorrect title paperwork and determine proper resolution in a timely manner.Provide a variety of customer support services through mail, email, telephone, and direct personal contact.Review and enter title work for all customers.Communicate with customers via email or verbally to handle title issues daily.Complete applications to transfer title ownership.Enter information from titles received from the state into the operating system.Stay current with title/salvage laws in multiple states.Respond to customer questions, complaints, and requests.Resolve problems encountered in the effort to transfer title ownership.Perform word processing assignments, filing, and related clerical duties.Follow well-established procedures under the close direction of a supervisor.Assist with other office functions as needed.Immediately report all violations of company policy to a supervisor or manager.Protect and preserve confidential, personal customer information and adhere to state and company records retention policies and procedures.Essential Skills1-2 years of professional administrative experience in a fast-paced/deadline environment.Proven ability to perform monotonous work efficiently.Strong preference for title industry experience.Ability to work as part of a team and individually.Ability to learn quickly and retain information.Professional written and verbal communication skills.Experience performing follow-up calls to internal/external stakeholders to progress the titling process.Additional Skills & Qualifications1-2 years of state/national title processing experience preferred.Previous knowledge in title and salvage title requirements.Experience maintaining customer databases.Work Environment

This is an office environment with a quiet atmosphere, minimal foot traffic, and limited phone work. The position is very clerical with a focus on documentation and processing. The ideal candidate will be comfortable working at their desk with minimal interpersonal interaction. The standard schedule is 8:30 AM to 5:00 PM, though the service center operates from 7:30 AM to 5:00 PM.

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Federal Way,WA.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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