As the Title Processing agent , you will be focusing on the administrative aspects of validating documents provided by a customer to ultimately approve loans. Must have excellent analytical and problem-solving skills, ability to resolve customer issues, attention to detail, and be able to multi-task as other responsibilities are assigned. This position must consistently provide high levels of customer satisfaction in an effort to provide brand value and achieve profitable growth.

 

Requirements

 A Title Processing - Oportun Auto Servicing agent must have the following knowledge, skills and abilities:

1 to 2 years of Customer Service Experience Multiple years of Auto Finance Experience Knowledgeable of Microsoft 365

 

Physical Requirements

Read rapidly from both paper and a computer terminal Ability to perform repetitive tasks such as: lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading Ability to lift and transport up to 30 lbs. and push carts

 

Duties / Responsibilities

Review and decision vehicle documentation for approval of secured personal loans Checks for accuracy in the customer provided documentation and ensures that all information meets Oportun’s standards Reports to management on the status of any missing or problem Maintain current knowledge of all applicable lending regulations and Oportun Policies Ensure all vital information and documentation is acquired for all SPL applications submitted for review Effectively communicates and collaborates with business partners to ensure applications are accurately routed for follow up

 

Qualifications

Job Knowledge and Skill

Requires general knowledge of captive automobile finance sufficient to handle sophisticated problems related to the work Good oral/written communication Strong interpersonal and conflict resolution skills. Good problem-solving skills. Bi-lingual (Preferred). Required Experience Multiple years of Auto Finance Experience 1 to 2 years of Customer Service Experience Title processing Experience

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

The US base hourly range for this full-time position is $16.35 - $25.52

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.

Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits.

 

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