NetApp’s customer success organization plays a critical role with our large, strategic customers, leading them through the onboarding, adoption and value-realization phases of their journey with NetApp offerings.
As a Customer Success Architect for our Data Infrastructure Insights software, you are the “technical lead” in our critical customers and will utilize your customer engagement, evangelization, technical and problem-solving skills to provide the highest-class personalized and proactive customer success experience.
Your role will be pivotal in helping customers realize value in their investment in NetApp’s Data Infrastructure Insights (DII) offering. You will help define goals and success plans, and drive customer adoption to ensure those objectives are met and exceeded, to deliver real economic value to the customer organization.
Key Responsibilities:
Preferred Qualifications:
Software or SaaS presales or customer success experience Knowledge of monitoring and observability best practices Understanding of IT service management concepts and tools (e.g. ITIL, CMDB, etc) Knowledge of IT security incident and event management Experience in business intelligence and reporting Basic scripting and / or basic SQL skills Certifications in VMware, Kubernetes and Cloud Native conceptsCompensation
The OTE (On Target Earnings) range for this position is $172,000 - 230,000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.