Position Summary

The Senior Analyst System Operations Data Analytics & Reporting reviews real-time metrics, goals, and other key performance indicators (KPIs) to identify trends, risks, bottlenecks, and opportunities within the performance of the operation, in support of the conduct of System Operations Center (SOC) operations, business and continuous improvement. The Senior Analyst reports to the Director System Operations Strategy & Continuous Improvement, providing ancillary analytical support to the Customer Experience teams, Flight Ops, and Tech Ops.

Essential Responsibilities

Analyze daily operating metrics and statistics to proactively identify opportunities for improvement. Drive a weekly operational review meeting for SOC Leadership. Review cross-departmental data to highlight inefficiencies across teams. Create, manage, and distribute dashboards and reports to the various operating teams as required, including presenting findings to Senior Leadership. Utilize statistical/mathematical modeling to quantitatively evaluate the impact of applicable policy and procedure options/changes. Conduct analyses and provide recommendations to enhance system performance for various functional groups. Leverage industry data and statistics to develop comparative reports and presentations as necessary. Ensure that during Irregular Operations, Leaders are provided real-time qualitative and quantitative data as required. Support Incident/Emergency activation briefings to provide real-time analysis to Senior Leadership and team participants. Develop and maintain a regular debrief cadence following Irregular Operations and Incident/Emergency activations. Prepare and provide necessary information for weekly operations reports to Senior Management Team. Other duties as assigned.

Minimum Experience and Qualifications

Bachelor’s degree in Statistics, Finance, Mathematics, Quantitative Analysis or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience Three (3) years of data or operational analysis in the aviation industry Proficient with Microsoft Office suite, specifically Access, Excel, and PowerPoint Strong quantitative and analytical skills Excellent verbal and written communication skills Must be a self-starter who is eager to participate and contribute to JetBlue teams Proficient with MS SQL Server Management Studio and knowledge of basic coding structure Available for overnight travel (10%) Must pass a pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Experience in Airline Industry Proficient with Tableau visual analytics software and Snowflake cloud data platform Familiarity with airline System/Network Operations Centers and applicable processes and software applications Completion of a work sample during the hiring process 

Crewmember Expectations:

Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short notice Able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:  

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

The base pay range for this position is between $64,000.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.