At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that always supports and inspires us to improve. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities, are encouraged to apply. **Responsibilities** Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Test Center, **El Paso, TX (1155 Westmoreland)** location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators and provide job coaching and fair performance appraisals to current employees. **SCHEDULE REQUIREMENTS:** + Our ideal candidate demonstrates flexibility and teamwork. + This position is benefit-eligible. + Ability to work 36 to 40 hours per week, expecting to work more hours as needed. + Employees must be available to work various shifts between the hours of 7 am - 10 pm various shifts as scheduled, any day Monday through Friday. + Ability to work approximately 2-3 Saturdays per month from 7 am to 10 pm. + Available to assist local sites as needed. + Available to address operational problems when not at the test center. **60% of daily tasks are Test Administrator responsibilities:** + Performs on-time site opening and closing procedures. + Understand all testing procedures. + Checks in examinees, verifies identification, and explains the exam process. + Monitors examinees while testing. + Maintains a secure testing environment. + Communicates with internal technical support to investigate and fix technical issues. + Strictly adheres to company policies using careful judgment. + Responsible for maintaining a professional and clean testing center with light housekeeping duties. + Arrive on time for all scheduled shifts. + Other duties as assigned. **40% of daily tasks are Test Center Manager responsibilities:** The Test Center Manager is the onsite manager of a small team of Test Administrator employees. + Site staffing/hiring/retention/conflict resolution/scheduling. + Trains, develops, and coaches staff. + First contact for facility issues. + Ability to multi-task. **Qualifications:** + Minimum of 1-year customer service experience preferred. + One year of supervision experience in customer service is preferred. + A high school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred. + Team leading, training skills, and exposure to a testing environment are strongly preferred. + Strong communication and customer service skills must be delivered with focused attentiveness and moderate interaction. + Must be flexible in work hours and days. + Ability to complete all tasks promptly and efficiently and handle a reasonable amount of stress. + Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email. + Ability to operate a computer, fax, and telephone. + Must be able to work in a quiet, focused environment and hear spoken words in soft voices. + Ability to lift up to 20 lbs. on occasion. Must be able to sit for long periods of time and escort candidates to and from the testing room. Must be able to bend, stoop & lift from a stooped position. + You must be able to see small details at a distance and see names clearly on ID cards and the computer screen. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** TESTING CENTER **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** On-site **Req ID:** 19947