The Wake Healthy at Home is a permanent supportive housing program which is federally funded and based in Wake County. The Tenancy Support Coordinator is responsible for case management and fostering an atmosphere of support and collaboration amongst landlords, developers, and providers to increase access to affordable housing and improve community tenure for the people we serve and are formerly homeless. Relationships with landlords are critical to the success of any housing program particularly working with individuals who may be chronically homeless, in need of permanent supportive housing, and access to support services, a housing voucher and/or subsidized housing option.

*** This position is a provisional appointment meaning it is subjected to being annually renewed with grant funding.***

This is a full-time hybrid - remote opportunity. There is an expectation of being on-site in the corporate/home office occasionally, however, the selected candidate must be available to travel throughout the Wake County community as needed.  The selected candidate must reside in North Carolina. 

Responsibilities & Duties

Project Management of Supportive Housing Program

Track grant award expenditures to ensure compliance with HUD program guidelines and Alliance’s required match funds  Assist with the recordkeeping, documentation, and management of the Healthy at Home Program as it relates to meeting HUD compliance, performance metrics set by the Wake County Continuum of Care (CoC), and program guidelines  Connect the most vulnerable households in Wake County for permanent supportive housing according to the community established and HUD-approved standards for referral, administration, and service provision  Educate and provide technical support to community providers on referrals and adherence to program guidelines  Identify opportunities for housing advocacy and collaboration through community resources  Liaise with landlords and housing providers for rent and maintenance issues to ensure program participants live in safe, decent, and affordable housing  Provide case management to ensure all participants have resources available to meet basic needs for food, medication, access to services, and transportation  Assist and support participants in their housing readiness, sustainability, tenancy success, and graduating from the program to positive housing outcomes (when ready and available)  Enter data into the Homeless Management Information System (HMIS or equivalent) and provide accurate performance reports and analysis to Alliance staff, HUD, and the CoC   Engage and advocate for community-wide policies and procedures that impact chronically homeless members served by Alliance and the local CoC

Landlord Engagement and Tenancy Support

Assist in the coordination of annual landlord events for recruitment, appreciation, promotion of "Housing First" and reducing housing barriers for persons with mental and behavioral health concerns   Coordinate and/or attend annual Fair Housing Trainings in partnership with NCHFA and NC Legal Aide  Identify and partner with local landlords and property management companies to ensure housing needs for people with behavioral health concerns are adequately addressed in federal funding and permanent supportive housing programs  Ensure landlord compliance with Fair Housing laws and promptly report violations and advocate for tenant’s fair housing rights for  persons with behavioral and mental health conditions

Member Engagement and Community Collaboration

Collaborate with Healthy at Home Program Participants and applicable service providers to develop and implement plans for increased self-sufficiency, improved health, and increased income  Develop in-depth knowledge of various housing and financial systems and provide consultation to Alliance clinical departments regarding available resources and barriers for individuals who are involved with various community public systems to support resolution of housing crises  Partner with local Housing Authorities to increase access to public housing and voucher programs  Partner with local CoC and governments to ensure housing needs for people with mental and behavioral health concerns are adequately addressed in federal funding and consolidated affordable housing plans

Customer Service

 

Maintain quality relationships with housing providers to leverage and establish quality housing for Wake Healthy at Home Participants  Respond to all voicemail messages, emails, and correspondence within 24 hours  Prompt follow-up with all referrals, inquiries, and emails from internal staff  Respond to all emergency situations with high level of urgency as needed

Minimum Requirements

Education & Experience

Bachelor's degree from an accredited institution in a human services field such as social work, psychology, sociology, community development, political science, or public administration and three (3) years of experience in social work, human services, and case management preferably with the client population and at least one (1) year of experience in housing case management. 

Or 

Master’s degree from an accredited institution in a human services field such as social work, psychology, sociology, community development, political science, or public administration and one (1) year of experience in social work, counseling, preferably with the client population working in housing case management.

Knowledge, Skills, & Abilities

Thorough knowledge of effective homeless service interventions and HUD program guidelines, as it relates to homeless individuals with disabilities, as well as local community resources and service connections to ensure success in housing  Exceptional interpersonal skills, clear and highly effective verbal and written communication skills, active listening skills, and commitment to person-centered goals    Adaptable to and accepting of people of diverse backgrounds and beliefs and have the patience to build rapport and relationships through ongoing engagement  Ability to maintain a non-reactionary and non-defensive communication style during challenging discussions  Skilled in critical thinking and solution orientation  Ability to work independently and triage competing complex needs of participants and the propensity to make prompt  decisions based upon relevant facts and ethical standards  Problem solving and conflict resolution skills are essential  Knowledge of behavioral health and intellectual/developmental disabilities and Social Determinants of Health 

Salary Range 

$22.23- $24.45/Hourly 

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.  The selected candidate will be eligible to participate in Alliance's PPO Health Benefit Plan. This position does not include any other benefits, nor offer vacation or sick  accrual leave.